Government of
Ministry of Religious Affairs
Subject: POLICY AND PLAN FOR HAJJ – 2010.
The Policy and Plan for Hajj – 2009 proved to be
successful as compared to previous Hajj policies. In order to improve the
arrangements for Hajj 2010 and to incorporate changes, necessitated by the
Saudi Taleemat as well as experience gained during
previous Hajj operation, consultative process was initiated with a number of
stakeholders. Meetings were held with various Ministries and organizations
involved in Hajj operations such as Ministry of Defence,
Ministry of Interior, Airlines, CAA, Banks, Hajj Group Organizers, NADRA,
Directorate General of Immigration and Passports.
2. Based
on their recommendations and suggestions and in pursuance of bilateral agreement
between the Government of Pakistan and the Royal Kingdom of Saudi Arabia, dated
06-3-2010, the draft Hajj Policy – 2010 has been formulated. This policy shall remain valid for the next
three (3) Hajj Operations subject to minor adjustments to be made by Ministry
of Religious Affairs on account of Saudi Taleemat and
changes conceived by Ministry of Religious Affairs from year to year for
further improvement and betterment of the Hujjaj. Besides,
the instant policy would be independent and without having any comparison with
the previous Hajj policies.
3. Salient
features of Hajj Policy and Plan for Hajj – 2010, as approved by the Cabinet,
are as follows:
GOVERNMENT HAJJ SCHEME
RECEIPT OF HAJJ APPLICATION
The applications for Hajj-2010 will be
invited w.e.f. 10-06-2010 under
Government Scheme. The closing date will be
25-06-2010. The applications will be received through designated bank branches
of ABL, HBL, MCB, NBP, UBL & ZTBL. International
Machine Readable Passport (IMRP) in original will have to be deposited with the
same bank branches within four (4) days of the ballot by the successful
applicants, otherwise, they will be declared un-successful.
NUMBER OF PILGRIMS
As per agreement with the Saudi Govt,
159,647 Pakistani nationals will perform Hajj 2010. The number of pilgrims
under the Government Scheme would be 80,000 and those under HGO Scheme would be
79,647. Additional quota of 10,353 has
already been requested from the Saudi Government.
CNIC
Mandatory requirement of Computerized National Identity
Card (CNIC) or National Identity Card for Overseas Pakistanis (NICOP) for
filing of Hajj applications will remain intact.
IMRP
Saudi Government will affix Hajj Visa only on
International Machine Readable Passport (IMRP), having validity of at-least one
year on the date of filing the Hajj application.
REPEAT HAJJ
No Hajj application shall be entertained for repeat Hajj, if the applicant has performed Hajj during the last
five years except in three cases viz Mahram of a lady who did not perform Hajj earlier, Group
Leader & Hajj-e-Badal.
BALLOTTING
i.
The ballot shall
be held if the applications are received in excess of the seats available under
Govt. Scheme. There will be no special quota and the hujjaj will be selected
100% through ballot under Government Hajj Scheme.
ii.
The applicants
who have been unsuccessful in the ballot during last two years (i.e. Hajj
December 2008 and Hajj November 2009) consecutively under Government Scheme
shall be declared successful without ballot.
iii.
Unsuccessful
applicants of a Hajj year will be declared successful in the succeeding Hajj
year if they choose not to withdraw Hajj dues deposited by them;
iv.
The intending
pilgrims for Hajj 2009 who could not proceed due to being defrauded by some
HGOs shall be declared successful without ballot.
FLIGHT OPERATION:
i. The Hajj Flight Operation will commence
with effect from the 3rd of Zul Qaadah
1431H / corr. (10-10-2010) and will end as on 4th of Zul
Hijjah 1431H. / corr. (10 -11-2010). Hujjaj would
travel by PIA and Saudi Arabian Airline.
ii.
iii. Booking of Hujjaj
under Government Hajj Scheme would be made by the Ministry while booking under
Hajj Group Organizers scheme would be made by the Hajj Group Organizers
themselves directly with the airlines of their choice (on or before the cut off date).
iv. Booking of seats (Hujjaj) with the
Airlines shall precede departure of the Hajj Group Organizer for
v. The Hajj Group Organizer as a walk in
customer will book the seats/ flight of the Hujjaj and make payments on the
counter of the Airline in the shape of Bank draft/ pay order.
vi. There will be no VIP or Special flight.
However members of the parliament and their family members may apply upto a cut-off date announced by Ministry of Religious
Affairs and deposit the dues in a designated bank/ branch authorized by the
Ministry.
AIR FARE
The Hajj air-fare would be as under:-
Sector Air Fare
Karachi/Quetta Rs.67,000/-
Other stations Rs.79,000/-
HAJJ
DUES
The detail of Hajj dues is as under:-
|
ITEM |
Karachi/Quetta |
Other Stations |
|
Air Fare |
67,000 |
79,000 |
|
Terminal Tax (Rs.500+SR.50=Rs.1650) |
1,650 |
1,650 |
|
Rent of accommodation at Makkah Mukarramah =(SR.3600)* |
82,800 |
82,800 |
|
Rent of accommodation at Madina Munawwarah=(SR.500) |
11,500 |
11,500 |
|
Compulsory Hajj Dues = SR.1789/- |
41,147 |
41,147 |
|
Service Charges |
500 |
500 |
|
Vaccination Charges |
700 |
700 |
|
Personal Exchange Quota |
20,703 |
20,703 |
|
Total
(in Rupees) |
226,000 |
238,000 |
Note:- (1SR=Rs.23 approximately)
* Saudi Riyals 3,600 is the upper limit. However, Haji
will be charged on actual rent basis.
PERSONAL EXCHANGE QUOTA
After deduction of compulsory hajj dues,
accommodation charges and special services charges payable to Saudi Agencies,
the balance amount in foreign exchange would be provided in cash to intending
pilgrims before their departure from
ACCOMMODATION
There being acute shortage of buildings in the
vicinity of Haram Sharif due to continuous demolition
of buildings in Makkah Mukarramah, following conditions for hiring of
accommodation for Hajj Pilgrims for Hajj – 2010 will be observed subject to
minor adjustments to be made by Ministry of Religious Affairs on account of
distance of buildings:-
i.
The maximum rent
in Makkah Mukarramah shall be SR.3600 per pilgrim upto
2000 meters;
ii.
The
determination of rent in Makkah Mukarramah will be based on quality of building
and distance from Haram;
iii.
55-60% of
accommodation shall be hired in Markazia in Madina Munawwarah;
iv.
Accommodation in
Madina Munawwarah shall be hired @.SR.500/- per
pilgrim per cycle to be paid on actual occupancy basis.
COMMITTEES
In order to ensure transparency and
qualitative hiring of buildings, a new mechanism is being introduced which
would contain an in-built system of check and balances:-
I) HIRING
COMMITTEE
a. The Hiring Committee in
i.
Director General
Hajj, Jeddah Chairman
ii.
Joint Secretary
(Hajj) Member
iii.
Any other person
conversant with Member
Makkah/ Madina nominated by MORA
iv.
Director Hajj,
Jeddah. Member
v.
Deputy Director
Hajj, Member
Madina Munawwarah. (for Madina only)
vi.
Representative
of the
Ambassador in
vii.
Assistant
Accounts Officer Jeddah Convener
b. In order to strengthen the Hiring Committee in Makkah
and Madinah at least one officer of the Ministry and one (Pak based) ex-officio
nominee shall be placed by Ministry of Religious Affairs on the panel of Hiring
Committee;
c. Ministry of Religious Affairs shall nominate
ex-officio representative to impart guidance to the committee, purely in
advisory capacity;
d. As a pre-condition, the said nominee shall be
selected for the prime reason that he is familiar / conversant with the
buildings, distance, reasonability of rent etc. in Makkah and Madina;
e.
The decision of
the majority shall prevail.
f.
Any difference
of opinion shall be referred to the Ministry of Religious Affairs whose
decision would be binding.
g. On completion of the hiring process both in Makkah
and Madina, the Joint Secretary (Hajj) who is a
nominee of Ministry of Religious Affairs, shall submit a comprehensive report
to the Ministry of Religious Affairs about the quality of buildings,
reasonability of rent, distance and above all the snags (if any) which have
surfaced during the hiring process.
II) HIRING
REVIEW COMMITTEE
There shall be a Hiring Review Committee comprising
of the following:-
1. Minister for Religious Affairs Chairman
2. Minister of State for Religious Affairs Vice Chairman
3. Chairman, Senate Standing
Committee Member
for Religious Affairs
4. Chairman, National Assembly Standing
Member
Committee
for Religious Affairs
5. One
Member of the Senate Member
6. One
Member of the National Assembly Member
7. Director General Hajj, Jeddah Convener
8. Director Hajj, Jeddah Secretary
(a) At-least two (2) and maximum three (3)
members of the above Committee shall visit
(b) The said committee shall submit its
report commenting on the reasonability and standard of buildings so hired, to
the Prime Minister.
(c) No authority other than the Hiring
Review Committee shall be authorized to generate any report being addressed to
the President, Prime Minister or any body or organ of the state about the hired
buildings in KSA. (except sub-para
B(1)(g) above).
(d) The expenditure in respect of members
mentioned at S.No.(s) 3 to 6
shall be borne by the respective Secretariats.
MASHAIR
Mina
For Hajj – 2010, Ministry
of Religious Affairs has arranged to accommodate 100% of Government Hujjaj in
old Mina which entails higher price on comparative terms as it is nearest to Jamaraat. This will save Pakistani Hujjaj from traveling
long distance to perform the ritual of Rammi.
Arafat
One piece of land has been
contemplated for the entire Government Hujjaj instead of scattered
accommodation.
PARTICIPATION
OF PAKISTANI COMMUNITY IN MASHAIR
The
interaction with the Pakistani Community in KSA has been very encouraging.
Pakistani businessmen have voluntarily offered to provide services, mainly in
Mashair as follows:-
a) They will
place at the disposal of Ministry of Religious Affairs about 500/600 trained
personnel who can speak Arabic language and are familiar with the geography of
Mina, Arafat and Muzdalfa.
b) They have
also committed to provide 100 Motor bikes to monitor the Pakistani Hujjaj round
the clock and rescue any Haji who has lost his way
and direction.
c) They would
also arrange for the coats bearing Pakistani flag on them for identification
purposes.
d) These
services shall be free of cost and purely on voluntary basis and with the
spirit of rendering services to their Pakistani brethren.
HAJJ GROUP ORGANIZERS (HGO) SCHEME
RECEIPT OF HAJJ APPLICATION
The schedule for enrollment of HGOs for Hajj-2010 and
receipt of hajj applications under HGOs scheme would be as under:-
Issuance/submission of application
forms for enrollment as HGO = 07-06-2010 to 17-06-2010
Scrutiny of application forms for
Enrollment/documents/past performance = 18-06-2010 to 30-06-2010
Announcement of categories of HGOs
and issuance of offer letters/Hajj
application forms to the HGOs = 01-07-2010
to 07-07-2010
Deposit of cash guarantee or contribution
to Hujjaj Compensation Fund / Service
Providers Agreement
= 01-07-2010
to 07-07-2010
Last date for deposit of Hajj application
forms by the HGOs and issuance of
recognition letters to the HGOs = 15-08-2010
Issuance of final list of HGOs along-with
Quota and detail of Munazim
card etc
to Saudi Hajj Ministry, Saudi Embassy
and Saudi Consulate General at
for issuance of Multiple entry visas = 15-08-2010
Last date for submission of passports, = 20-09-2010
POLICY DECISIONS GIVEN BY KSA
As a result of agreement entered with the Saudi Counterparts, following policy decisions emerged: -
i)
All the
companies operating for Hajj 2010 should have held Munazim
Card Number in the past.
ii) For the existing HGOs there shall be a one time (i.e, current year) exemption from having an IATA membership
which shall be mandatory for Hajj-2011.
iii) For new companies, the condition of IATA membership
as well as holding of Munazim Card Number in the past
is mandatory.
REDUCTION
IN THE NUMBER OF EXISTING HGOs;
The
Saudi Authorities have observed that the numbers of Hajj Group Organizers in
a) The
number of Tour Operators can, therefore, be reduced by banding them into a
group consisting of 03 companies which shall be considered as one company
operating under the mother company (selected mutually). The procedure of
banding the companies shall be as follows: -
i)
In line with the
Saudi Policy of reduction in the number of HGOs, which presently is 635 (Munazim Card holders) and possibility of new HGOs adding to
the toll, it has been decided to band them in a group of 03 HGOs each (like
minded group) so as to bring down the total number of HGOs as required.
ii)
The group of 03
HGOs shall decide the sharing of profit and loss amongst themselves
and shall be accountable to each other vicariously.
iii)
02 HGOs shall
merge with the mother company which shall be entitled to receive the cumulative
quota in its name and shall be responsible for obtaining barcodes, affixation
of visas, booking of flights etc.
iv)
All the 03
companies shall be jointly and severally liable, if any fraud or malfeasance is
committed by either of them.
v)
The mother
company shall keep an eye on the partner companies and shall devise its
internal control systems to prevent its partner companies entering into any act
of criminal negligence, violation of SPA, fraud etc. In case it fails to keep vigil,
the incidence of punitive measures on it shall be on a greater scale than
others.
b)
The methodology
spelled out above shall be applicable only if the Saudi Hajj Ministry insists
for the reduction of the number of Hajj Group Organizers.
c)
Moreover, if
additional quota, as claimed, is not provided in time then recourse can be made
to para-4 above so as to accommodate new applicants, who have impleaded before the Supreme Court and condition of Munazim number is relaxed by the Saudi Hajj Ministry.
ELIGIBILITY CRITERIA - (Existing HGOs)
a)
(i) That the
HGO shall deposit cash Guarantee @ Rs.20,000/- per
pilgrim within two weeks of the receipt of offer letter to safeguard the
interest of the pilgrims. 80% shall be refunded after the last Haji arrives from KSA and the balance 20% when the
clearance is received from Ministry of Hajj, KSA subject to para
11.
OR
(ii)
The requirement
of para-14 is fulfilled and the agreed upon amount @ Rs.5000/- has been deposited
in the non-chequing account at the time of receipt of
application forms from the Banks.
(iii)
The logic for
having cash guarantee or a one time deposit in the non-chequing
account is to safeguard the interest of Hujjaj. Any depletion in this account
due to any payments made to the affectees shall be
raised from the profits credited by the Bank on deposits or in case if the
shortfall still persists; the Hajj Group Organizer shall guarantee to maintain
the initial level of deposits in this account.
b)
That no major
violation has been committed/ established against the HGO for the immediately
preceding Hajj season;
c)
That the Saudi
Hajj Ministry has not lodged any complaint against the HGO;
d)
That the HGO is
a Munazim Card number holder as in the past;
e)
That the
over-all performance of the HGO has remained satisfactory;
f)
That the HGO in
the past has fulfilled the commitments, made with the Hujjaj, honestly and
sincerely;
g)
That the
accommodation hired by the HGO & other agreed upon facilities commensurate
with the package offered to the Hujjaj.
h)
That the HGO
possesses the capacity, experience, skill & financial means to facilitate
the Hujjaj befittingly;
i)
That the HGO has
its own interactive Website.
j)
Only those
applications shall be entertained which have been submitted within the
stipulated time-frame.
k)
That bar code is
obtained from
ELIGIBILITY CRITERIA - (New)
i.
Should hold an
IATA membership or any other accredited Membership on the cut off date
announced by the Ministry.
ii.
Should hold a Munazim card number as in the past.
iii.
Should be able
to organize Hajj Groups of at least 300 and be a private limited tourism
company with a paid up capital of at least five million and have at least 3
(Three) years working experience as Hajj or Umrah
organizer or tourism company or travel agency.
iv.
Should provide
proof of exclusive and properly maintained office with computer, internet and
electronic data transmission facility. On ground checking of the premises, if
found otherwise, the HGO will be rendered ineligible.
v.
Should not have
been blacklisted by Saudi Government, Ministry of Religious Affairs or by
Ministry of Tourism, Government of Pakistan as a travel agency or a tour
operator during previous years.
vi.
Should not have
violated Saudi Taleemat (regulations) and Government
of Pakistan Hajj & Umrah policies.
vii.
Should be fully
conversant with Manasik-e-Hajj as per Saudi
requirements.
viii.
Should provide
cash deposit (guarantee) in terms of para-5 (a), Service Provider Agreement and
under-taking as per specifications of the Ministry of Religious Affairs,
Government of Pakistan.
ix.
Should be able
to make all arrangements for Hujjaj and their repatriation from
x.
HGOs having even
one common Director will be treated as one company for allocation of quota.
CATEGORIZATION OF HGOs
The
purpose of categorization & introduction of Eligibility Criteria is to
ensure transparency, introduce deserving companies on merit, to discourage
people from exerting untoward pressures etc. Moreover, the rationale behind
this exercise is to bring on the forefront, the most deserving Hajj Group
Organizer’s who have plenty of experience behind them and possess the necessary
expertise to deliver in an efficient and impeccable manner.
QUOTA ALLOCATION
For transparency, to bring right people at the right slot and to discourage the companies to get quota on the basis of untoward pressure, the following categorization will be introduced for Hajj - 2010:-
|
Cat |
Criteria |
No. of Years |
Quota |
|
A |
§
Have lifted load
of 2000 Hujjaj or more during last 06 hajj Operations. § No major or minor complaint is established for Hajj
2009. |
6 Yr |
300 |
|
5 Yr |
270 |
||
|
4 Yr |
260 |
||
|
B |
§
Have lifted
load of 1500 Hujjaj or more during last 06 hajj Operations. § No major or minor complaint is established for Hajj
2009. |
6 Yr |
250 |
|
5 Yr |
240 |
||
|
4 Yr |
230 |
||
|
C |
§
Have lifted
load of 1000 Hujjaj or more during last 06 hajj Operations. §
No major
complaint is established for Hajj 2009. |
6 Yr |
150 |
|
5 Yr |
145 |
||
|
4 Yr |
140 |
||
|
D |
§
Have lifted
load of 500 hujjaj or more during last 06 hajj Operations. §
No major
complaint is established for Hajj 2009. |
6 Yr |
135 |
|
5 Yr |
125 |
||
|
3/4 Yr |
120 |
||
|
E |
§
Have lifted load of 50 hujjaj or more during
last 06 hajj Operations. §
No major
complaint is established for Hajj 2009. |
6 Yr |
115 |
|
5 Yr |
110 |
||
|
4 Yr |
105 |
||
|
1-3 Yr |
100 |
||
|
New |
§
New HGOs who
qualify to operate and are IATA member. §
New HGOs who
have held Munazim Card Number in the past. (The
above two conditions are as per Saudi
Taleemat)
|
|
50 |
BOOKING OF HAJJ FLIGHTS
a) All HGOs shall arrange
their Hajj flights on their own, with the authorized airlines and deposit the
airfare as a walk in customer at the counter. However, Compulsory Hajj Dues
shall be deposited with the Ministry of Religious Affairs. (through
banks);
b) The HGOs will directly
approach the authorized airlines of their choice for booking of their Hujjaj
short of which they may not proceed to
c) The airline shall book
HGOs and their groups on “first come first serve basis” and shall furnish the
invoice, verified by HGO, indicating the number of Hujjaj booked by them.
GENERAL CLARIFICATIONS
a)
All HGOs shall
be responsible to arrange their bar codes by 20th September, 2010
without fail.
b)
As required
through Service Provider Agreement, the HGOs are under an obligation to operate
from their registered offices. Opening of branch office would tantamount to
violation of the agreement and the HGOs shall be liable to severe penalty
coupled with black listing of the company.
c)
The companies
which are sold for satisfying the claim of affectees
would be entitled to normal quota under the new management.
d)
Where there is
change of management as a result of sale of company, the new management shall
give an undertaking and solemn affirmation on oath to the effect that the directors
so black listed are not included in the affairs of the company and if found so,
the company shall be liable to severe penalty.
e)
In the light of
instructions given by the Supreme Court of Pakistan, new HGOs who have impleaded themselves before the honorable Court have been
enrolled and request sent to the Saudi Hajj Ministry for allotment of Munazim Card No. in relaxation of the condition of
possessing Munazim Card No. in the past for new
applicants.
f)
In case the
Saudi Hajj Ministry agrees to the request of MORA, quota of 50 hujjaj (for
which separate request has already been made) shall be allocated to the new
HGOs, thus introducing them to the business which definitely requires lots of
experience.
g)
For obtaining
IATA accreditation by the new HGOs (condition fixed by the Saudi Hajj
Ministry), there shall be a cut-off date i.e. 31st July, 2010. There after, the new HGOs shall not be
entitled to the allocation of quota as a matter of right as sufficient
opportunity was available to them to fulfill the requisite condition.
PENAL
PROVISIONS
Penal
provisions are being introduced for the sake of deterrence as below:-
i.
In case of major
violation(s) reported by the Saudi Hajj Ministry, Pakistan Hajj Mission or Haji, and
subsequently established, the HGO can be blacklisted and banned permanently and
its cash guarantee shall be forfeited or equivalent amount recovered from the
non-chequing account;
ii.
If the HGO has committed fraud or criminal neglect, the entire cash
deposit shall be forfeited or equivalent amount recovered from the non-chequing account. The company and its Directors shall be
blacklisted and case referred to FIA.
iii.
In case of serious violation(s) of Service Provider Agreement
subsequently proved in the process of enquiry by Ministry of Hajj, Saudia or Ministry of Religious Affairs or Pakistan Hajj
Mission, an amount to the extent of 20% shall be forfeited, as fine/penalty,
from the cash deposit (Guarantee Money) if any, of HGO or recovered from the
non-chequing account and shall be down-graded while
allocating quota for next year.
iv.
Complaints by
the Hajis shall be (where possible) decided on the
spot by the Monitoring Cells or the Ministry, as the case may be;
v.
Complaints in Saudia shall be filed with the Pakistan House (Main Cell)
& Sectoral Cells;
vi.
If nature of
complaint is serious, then the Sector Cell Incharge
shall recommend the same for hearing by a panel in
vii.
Where the
allegations, leveled by the Hajis, are proved to be
baseless and unfounded (without any corroborative evidence), they will be
forced to render forgiveness in writing and the HGO would be at liberty to
refer the matter before the Civil Courts on charges of mis-reporting
and false accusations.
viii.
Total
transparency shall be ensured by introducing an effective system of monitoring
to check corruption and provide maximum facilities to the Hujjaj.
ix.
In case HGO
fails to submit the Hajj application forms by the cut off date in the banks,
the cash guarantee if any @ 1% per day shall be forfeited or this amount shall
be charged from the non-chequing account which the
defaulter Hajj Group Organizer would be obliged to replenish;
x.
All HGOs shall
be responsible to arrange their barcodes well within the specified time (i.e.
20th of September, 2010). In case of late submission of barcodes within the
specified time frame, cash guarantee to the extent of 1% (of the total cash
guarantee) for each day shall be forfeited and after affording reasonable time
of further one week, the quota so allocated shall be withdrawn and allocated to
other companies or the penalty shall be recoverable from the non-chequing account ;
xi.
All HGOs shall
report at Pakistan House, Makkah Mukarramah and Madinah Munawwarah, within 02
days of reaching the Holy land for Hajj, otherwise cash guarantee @ 1% (of total
cash guarantee) per day shall be forfeited or recovered from the non-chequing account;
HOW TO CHECK SUB-AGENTS?
i)
A massive
awareness campaign through media, holding workshops & seminars etc shall be
launched to create awareness amongst intending Hujjaj against sub-agents and
unauthorized dealers. The Pakistan Hajj Group Organizers Federation (PHOF)
would steer the campaign both physically and financially to spread awareness
through the good offices of this Ministry.
ii)
There shall be a
common insignia/monogram approved by the Ministry of Religious Affairs which
would prominently appear as a sign board displayed both in front of the office
of authorized HGO and inside the office.
iii)
The public shall
be advised not to hand over money at offices where approved registration
certificate or sign board is not displayed.
iv)
As per Service
Provider Agreement an HGO cannot operate from an office other than a registered
office.
v)
The intending
Hujjaj would only approach those HGOs who have their registered office in the
same city/province.
vi)
Each HGO will
create its website, which will be linked with Ministry’s website.
vii)
A list along
with particulars of authorized HGOs shall be given to FIA authorities to verify
their credentials and meeting in this regard will be held at all levels and
also with provincial and other law enforcing agencies.
viii)
The HGO
Federation will evolve a strategy, covering all steps, involved in E-Hajj
application form.
HUJJAJ
COMPENSATION FUND
a) Special
Fund named as “Hujjaj Compensation Fund (HCF)” shall be created by the Pakistan
Hajj Group Organizers Federation on their own volition with the dual objective,
to rescue the affectees from any fraud committed by
any HGO and for streamlining the existing IT system in the Ministry of
Religious Affairs from manual to electronic.
b) An
amount @ Rs.5000/- per pilgrim shall be deposited as provided vide para 5 (a) (ii) in the non-chequing
account in the name of HGO’s Federation but shall not be operate-able till
approved by an authorized officer of Ministry of Religious Affairs.
c) The
designated Bank shall not release application forms to the Hajj Group
Organizers unless it satisfies itself that the contribution of Rs.5,000/- has been made to the fund.
d) Those
HGOs, who for some reason cease to operate, shall be entitled to take refund
from the Fund.
e) Ministry
of Religious Affairs shall constitute a Committee comprising of members /
representatives from Ministry of Religious Affairs and Pakistan Hajj Group
Organizers Federation which will have the mandate to decide and settle the
claims of affectees.
f) A
system generated receipt shall be issued to the Hujjaj and claims shall be
entertained only on production of such receipt.
HAJJ MEDICAL
a)
A
contingent of 260 members of Hajj Medical Mission, drawn from
b)
The
number of Hajj Medical Mission (260) was determined when the number of Hajj
pilgrims was approximately 100,000. This year 164,647 pilgrims will perform
Hajj from Pakistan, therefore, the strength of Hajj Medical Mission is proposed
to be increased by 20 seats subject to availability of funds, however,
selection for these additional seats will be decided by the Ministry of
Religious Affairs.
Every year, a Medical Mission of 260 members
is detailed for Medical Coverage of Pilgrims as under:-
Total: 260
Ø
A fifty bed main hospital at
Makkah Mukarramah and eight dispensaries in each sector will be established
during Hajj Season.
Ø
One main hospital and three
dispensaries will be established at Madinah Munawwarah during Hajj Season.
Ø
Medicines worth Rs.11 Million
against the budget provision will be sent for Hujjaj in
Ø
The ACWY-135 Meningitis vaccine is
imported from
Ø
Polio vaccine is also administered
to the pilgrims (mandatory).
KHUDDAM-UL-HUJJAJ
A
contingent of 230 Khuddam-ul-Hujjaj, drawn from
Khuddam ul
Hujjaj as detailed below, are deputed for the welfare of pilgrims:-
Armed Forces 130
Police/ Civil Armed
Forces
50
Local based at KSA 250
Total: 480
ASSIGNMENTS
§
Preparation of buildings for
Hujjaj.
§
Allocation of accommodation to
Hujjaj.
§
Tafweez / Tarheel
(reception/ departure) Cell
SEASONAL DUTY STAFF
A contingent of 250 seasonal staff (150 from Ministry of
Religious Affairs and 100 from other Ministries/Divisions and Provincial
Governments), is deputed to
MORA 150
Others
(Federal Ministries &
provincial Govts &
AJK) 100
Total: 250
ASSIGNMENTS:
Ø
Facilitation desks at Jeddah/
Ø
Sector offices at Makkah and
Madinah.
Ø
Reception and departure cell
Ø
Lost and Found Cell
Ø
Information and Inquiry Cell
Ø
Complaint Cell
Ø
Mobile Inspection Cell
DRESS CODE FOR
LADIES
It is generally observed that Pakistani women are not
usually clad in proper dress. Their dress (Shalwar
& Qameez) does not match with the sanctity
attached with Hajj and the holy places. In order to cover as per the
requirement, an abaya will be part of the “Ahram”. Every lady shall carry at least two abayas with her.
TRAINING PROGRAM
The Ministry gives high priority for training of
pilgrims. Master trainers from the teaching faculties of Arabic and Islamic
Studies Departments of the Universities and the experienced master trainers
working on voluntary basis will impart training to pilgrims
upto Tehsil level. The
Provincial Governments also provide all the necessary facilities for training
programs. PTV and Radio
HAJJ MATERIAL
Updated CDs on Hajj are made available in the Haji Camps at a nominal price for the benefit of the
pilgrims. Hajj booklets “Safar-e-Sa’adat” will be
provided to the pilgrims to enable them to prepare for Hajj.
AAB-E-ZAM ZAM
The pilgrims will be allowed free transportation of
10 liter can of Aab-e-Zam Zam
with their luggage.
SAUDI TALEEMAT (APPLICABLE TO
HUJJAJ)
a)
Hujjaj are not
permitted to undertake any work related to propaganda or circulations, having
political aims or otherwise. They must refrain themselves from bringing
narcotics and restricted items under whatever label or name, they may be. The
penalty / sentence for these items will be harsh and imposed according to the
existing laws of the Kingdom without any mercy or slackness.
b)
All Hujjaj must
abide by the Saudi Civil Aviation and international instructions regarding the
size, weight and durability of their luggage and carrying bag.
c)
Transportation
charges inside the Holy cities would not be refundable.
d)
In order to
avoid over-crowding and stampede at Rami Jamarat, all Hujjaj should perform Rami
in permissible time only. Further, the Hujjaj shall not be permitted to go for Rami in prohibited time.
e)
On 12th
Zil-Hajj, the departure for Rami
by all the Hujjaj after Zawal in one go results
usually in over-crowding and stampede etc. in Mina and Haram-e-Makkah
for Tawafa-e-Widah. Therefore, from this year i.e.
1431 H, Saudi Hajj Ministry has articulated an automatic system for Rami/Tawafa-e-Widah, spreading over the following
three groups:
Pioneer
Group: After Rami, this group will depart from Mina
to Haram Sharif from Mid night on 12th Zil-Hajj till 10.00 a.m.
2nd
Group will depart from 6.00 p.m of 12 Zil-Hajj.
3rd
Group will depart after Zawal of 13th Zil-Hajj.
f)
Thirty percent
(30%) Hujjaj‘s departure will be delayed till the
thirteenth Zil-Hajj. Their program will be finalized
in close and direct liaison/coordination with Moassasah
Tawafa so that buses may be arranged in time for the
performance of Rami Jamarat
and transportation of Hujjaj to their respective accommodation.
g)
While performing
Rami, children, luggage and wheel chairs etc. should
not be brought along as these would cause problem to all the Hujjaj. This
should be avoided strictly. Women, old age and week Hujjaj may appoint their wakils for Rami Jamarat.
h)
The routes
approaching the Jamarat and back to the tents must be
adopted strictly, which would facilitate to avoid confrontation amongst the
pedestrians.
i)
All the
documents, cash and other precious belongings may be deposited either with Mutafa Adillah, field offices,
Group Leader of Tourism Companies, Amanat Khanas etc. and receipt thereof may also be obtained.
j)
All the pilgrims
should wear lockets, available with them, or any other favourable
identification which may carry apart from the pilgrim’s name, his necessary
health data for reasons of convenience.
k)
A sticker, containing
all the details of Haji may be pasted on all the
articles of luggage of Hujjaj so that in case of loss, these could be
identified and traced out.
l)
All Hujjaj are
advised not to sleep on roads or paths, in the Holy city of
m)
Hujjaj are
advised not to carry any edible items with them to KSA as these things shall
not be allowed to enter the Kingdom. Edible things may not be purchased from
moving persons. Similarly hair cutting may be made from specified points only.
n)
Qurbani may not be done on
a place other than a slaughter house. Qurbani may be
done in a manner that benefits general public.
OBSERVANCE OF SAUDI TALEEMAT (APPLICABLE TO HGOs)
In addition to the instructions,
discussed above, following further instructions would be applicable under HGOs
Scheme:
a) The Pakistani side is bound to convey to the Saudi
Ministry of Hajj the list of Tour
Operators (Tour and Travel companies) permitted to work during the hajj season 1431H with the following
conditions: -
i.
It is important
that the list should contain the names of the Tour Operators, their
registration number (Munazzim No.) with the Ministry
of Hajj,
ii. Every tour company/agency/charity Organization should
have a minimum number of 100 pilgrims. The number should not exceed the
admissible capacity of the permit. Contracts concluded in excess of the
admissible capacity would not be entertained.
iii. The authorized language will be in Arabic language
and the English translation may be attached. The list should be on the official
letter pad duly signed, attested and
stamped by the head of the official Hajj Mission.
b) The HGO or representative shall be black-listed
permanently on the basis of complaints received from KSA or on the basis of adjudication
by Ministry of Religious Affairs.
c) The Pakistani side will be responsible for any delay
to concerned official agencies and the tour operators if clauses a) and b) are
not implemented.
d) The Tour Operator should not be allowed to make any
agreement for the accommodation of
hujjaj except the authorized Tour Operators
in the list for the year 1431 by the Ministry of Hajj and issuance of Munazim
Card by the Moassasah South Asia.
e) The Tour Operators who are authorized by the
Pakistani side are bound to the
following:-
i. To
arrive in the Kingdom for preparation of the concerned agreements after
obtaining the appropriate visa for the arrangement of hujjaj affairs.
ii. The following documents should be provided
while approaching the Moassasah South Asia:-
§
The
copy of the license issued by the concerned Ministry with the original for
verification. The license should contain the maximum number of hujjaj organized
through him and should not be more than the allotted quota during the signing
of agreements.
§
Copy
of the registration with the original for verification.
§
In
case of the Representative of the company, he should provide authority letter
for the year 1431H (2010).
§
The
above documents should be duly attested from the Saudi Embassy / Consulate.
iii. The HGO shall not make any agreement for services with other Tawafa and in case of violation; appropriate action will be
taken by the Ministry of Hajj.
iv. The
Tour Operator should not make contract with non Saudis regarding the
accommodation of Hujjaj. The agreement should be directly with the owners or
investors or lease holders being Saudi nationals without any involvement of
middleman / broker.
v. The
Tour Operator should make agreement for the transportation of his hujjaj with
the authorized Air lines directly without involving Saudi nationals.
vi. The
Tour Operator or his official Representative should make all concerned
agreements and not to authorize or give power of attorney to Saudi Nationals or
local residents from other nationalities.
vii. The Tour
Operator will not be allowed to organize hajj from other countries.
viii. The Tour Operator should
make separate agreement with every haji and
will specify the services agreed between them and a copy should be given to
every haji and also to the Ministry.
ix. He
will affix the barcode issued by the Ministry of Hajj, KSA on the passport of
his hujjaj.
x. The
Tour Operator or his Representative shall accompany and follow the hujjaj at
every step (from their arrival, departure, accommodation at Makkah Mukarramah
and Madinah Munawwarah and Mashair, during their movement and visiting the sick
hajis and the deceased) to provide facility and
necessary services to them and to work on their guidance. On arrival of hujjaj
or their movement, he or his representative should accompany with every group
with the identification card.
xi. The
Tour Operator should organize one company. He will not be allowed to organize
more than one company. In case of violation, the Tour Operator will be
responsible for the consequences.
xii. The Tour Operator should
provide time schedule for the arrival and departure of his hujjaj through
authorized Air line with the coordination of the Civil Aviation, KSA.